Happy Staff, Happy Clients: How We Achieve It!
It’s happened again. Another round of strange new faces show up to clean your business, but you find the next day that the job wasn’t done correctly. Within a few weeks, there are more strange faces replacing the familiar ones, and the inconsistent cleaning job continues. It seems like an endless cycle of not knowing who is cleaning your office and if they’re even receiving proper training.
One of the biggest complaints we hear from customers who come to us from another office cleaning company is how often they changed their cleaning staff. With a lack of consistency and training, it’s evident that the issue could be internal. Since Collective Maintenance Services has been in business for over 40 years, we’ve made sure to do the exact opposite. What we offer our staff, and our clients makes us successful, competitive, and completely reliable.
What We Offer Our Staff and Customers
Communication is key in any relationship, especially when there are multiple parties involved. It’s essential as an office cleaning company to have full transparency and open communication for staff and customers. So much so, that it’s a part of our mission and values. Cleaning staff should always be well-informed about your expectations, and the department heads make sure to communicate these needs effectively. Our team feels valued and more motivated when they are informed.
This also applies to our clients. If we have a staff change, which does happen to even the best of office cleaning companies, we introduce the newcomer to the client. It ensures the client knows who is cleaning their premises. That way, it’s never a complete surprise to see new faces turning up.
Collective Maintenance Services puts full effort and focus into our staff’s training. We reinforce growth and development in all areas of the cleaning business so that our staff feel confident and motivated to complete the tasks well. When a new staff member joins our team, we provide in house and onsite training.
We feel that training onsite is especially important since most people are visual and hands-on learners. Their training is thorough, giving them more empowerment and appreciation for their tasks.
Collective Maintenance Services is an office cleaning company that has a very low staff turnover rate because of communication, training and incentives. If you’re ready to find out how we can make your business life easier, contact our friendly customer service.