• CMS-Team

High End Retailer: Customer Case Study

Updated: Sep 11, 2019

The Client

An iconic network of global fashion brands, that is prominent on high streets worldwide, as well as online. Premium apparel, accessories, homewares and fragrances are all part of the range.


Image via: skyscrapercity.com


The Challenge

Spearheading world-class design, marketing and distribution means this client has a full comprehensive supply chain. Maintaining optimum, seamlessly operating premises are vital to upholding the pace-setting quality and service that are synonymous with the brand. Also, as an iconic fashion brand, presentation is an important currency. The company needed its premises’ to be relied upon as a strong brand ambassador that runs like a well-oiled machine.


Our Approach

We worked with key decision-makers within the company to understand the its unique needs. In consultation with the operations manager, director and store managers, we tailored an end-to-end facilities management solution to scale. Our service package encompassed;

Proactive facilities management was achieved through quarterly site audits. To further streamline our efficiency, responsiveness and client communication, we created an app to log jobs and resolve issues onsite that fell under our management.


The Results

We have provided centralised support and resolution to this High End retailers facilities’ needs. Stores throughout Australia have the same single point of contact should any issue arise. Our tailored facilities management package ensures their facilities are maintained to the highest level and advice given where cost savings can be made in the context of facility maintenance and performance.

The Client’s Perspective

Collective Services are always extremely helpful in providing experienced suggestions and solutions to all our queries. They’ve been very efficient in the way they communicate, always reliable and can guarantee to have a quick turnaround time. The team were especially proactive in getting out to visit our sites and developing a relationship with our team, which has been appreciated by all. I wouldn’t hesitate to recommend Collective Services to others.

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